SHIPPING CHARGES: Our shipping and handling fees are combined on your order and are automatically calculated by our system depending on the total amount of your order and how many items are in your order. Prices may vary per country but in general, Silkwater Technologies Ltd shipping and handling fees for residential products are usually included in the price for most countries. Shipping and handling fees for our commercial products are shown in the online shop and calculated upon checkout. Your total, including shipping and handling, will be provided before you submit your order. Occasionally, there may be situations that are not under our control such as, but not limited to, out-of-stock items, product price increase, additional international shipping fees due to the size and weight of your items and local customs and import limitations. If such an exception occurs, you will be contacted by a Silkwater Technologies Ltd customer service representative.

CURRENCY & PAYMENT: For security we use PayPal to handle the payment process. Generally PayPal will accept all major credit and debit cards including Visa, MasterCard, American Express and Discover. If your local currency is not supported, then payment will be processed in US Dollars. All other payment methods will be processed in US Dollars only.

TAXES & IMPORT DUTIES: Silkwater Technologies Ltd will ship most orders via the postal service or the lowest cost carrier in order to limit or eliminate border fees. However, customer is responsible for any additional fees that may occur such as broker fees, import duties, government taxes etc. associated with the import/export process.

DELIVERY & LEAD TIME: Stock items supplied by Silkwater Technologies Ltd are generally shipped within 1 to 4 working days after receipt of order and required payment. Deliveries to North America, Europe and some Asian countries can take from 4 to 7 days depending on the delivery address. The Post Office, Fedex, DHL, UPS or other carriers we use may provide Ground deliveries to Home or Business addresses for orders under $500 with NO SIGNATURE REQUIRED – this means that the carrier will leave package at your door or in convenient location when no one is present at delivery time. If you require a signature, please add a Note during checkout process! Additional delays due to revisions, drawing approvals, or other necessary information can also occur when ordering custom products. Lead times will vary by product ordered. Quoted delivery dates are approximate, and Silkwater Technologies Ltd shall not be responsible for any delay or failure in performance for any course beyond our control.

DAMAGED MERCHANDISE: Silkwater Technologies Ltd is not responsible for damage or loss to a shipment by a freight carrier. Check shipments for damage before acceptance or note on freight bill “Subject to inspection for concealed damage”. Consignee is responsible for filing a claim with the freight carrier for any and all damages or losses. Return of Damaged Goods will not be authorized.

ERRORS AND RETURN GOODS AUTHORIZATION: No returns will be accepted without prior authorization. Call Silkwater Technologies Ltd for an RGA number. Freight/shipping must be prepaid. An RGA not used within 30 days will expire. A return after that will be refused and invoice will be payable within terms. Special order goods are not returnable. All authorized returns are subject to a minimum of 25% restocking fee. All authorized returns for chemicals are subject to a minimum of 35% restocking fee.

DEFECTIVE GOODS & WARRANTY PROCESSING: An item returned for warranty consideration without prior authorization will be refused. Call Silkwater Technologies Ltd for an RGA number. Silkwater Technologies Ltd and/or its manufacturers reserve the right to repair or replace defective merchandise. If pre-warranty replacement merchandise has been sent and the warranted goods are repairable, the repaired product will be returned to you at our expense and the pre-warranty invoice will be for your account. If the warranted product is not repairable, an offsetting credit invoice will be issued to your account. If the warranty consideration is denied, all expenses are for your account.

DISPUTES: Any dispute controversy or claim arising out of or relating to our contracts, or the breach, termination, or invalidity thereof, shall be settled by arbitration in accordance with the laws of the state of Israel. The language to be used in the arbitration shall be English.

MORE INFORMATION: If you have any questions or need more information, please submit your request through the Contact Form below and we will respond as quickly as possible: