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Frequently Asked Questions

Q. What is hard water?
A. Hard water develops as water flows underground or over rock formations picking up high levels of dissolved minerals, mainly the minerals calcium and magnesium. Hard water contains essential minerals which are beneficial to health, but it can be extremely damaging to your home’s plumbing system and water-using fixtures and appliances.

Q. Does the Silkwater coonditioner eliminate white scale build-up on faucets, showerheads and fixtures?
A. Yes, the built-in descaler in Silkwater hard water conditioners is specifically designed to inhibit limescale from developing while eliminating existing scale from faucets, pipes, taps and water heaters. You should begin to see a noticeable improvement and reduction in scale build-up within weeks of installing the conditioner.

Q. How does the Silkwater system reduce my water hardness?
A. Because a Silkwater Filter Descaler is not like a standard salt based water softener, it does not demineralize your water. This means that the beneficial hard water minerals (such as calcium and magnesium) currently in your water are not removed but are unable to bind together and attach to your pipes, fixtures, faucets, taps or other appliances to create limescale. Traditional water softeners remove these essential minerals and replace them with salt. With a Silkwater hard water conditioner, you will have clean filtered, softer water with both calcium scale and iron scale eliminated all without the use of salt.

Q. How soon will I notice a difference in my water?
A. The Silkwater salt free hard water conditioner and filter system begins to work immediately. Your will notice an improvement in your water quality and taste within 24-48 hours and an improvement in your water condition within several days. Depending on the quality and hardness level of your water supply, it may take longer for the Silkwater system to deliver significant results.

Q. What is Siliphos treatment?
A. Siliphos treatment in scale control prevents limescale build-up and helps stops corrosion in metal pipes and plumbing. It is very effective in helping to prevent hard water damage and corrosion. Utilizing minute concentrations of polyphosphates it is sufficient to inhibit the deposition of scale onto metallic surfaces. Because of its phosphate and silicate content Siliphos also inhibits corrosion by forming a thin protective layer on metal surfaces. A Siliphos concentration of 2-3 ppm is sufficient to achieve this protection.

Q. Is Siliphos water treatment safe?
A. Yes, the polyphosphate we use in our water conditioners is a natural, food based and FDA approved mineral. This same polyphosphate is widely used in hotels, restaurants and the commercial food service industry for years.

Q. What is Siliphos?
A. Siliphos is the trade-name for a natural polyphosphate mineral which originates from the milk thistle seed. Siliphos is a widely-trusted, FDA approved, food-grade mineral. It is a water treatment mineral compound, a crystal Polyphosphate containing Sodium, Calcium Magnesium and Silicate, formulated specifically for the treatment of hard water problems. It is widely used in water treatment around the world.

Q. Why are phosphates used in water treatment?
A. Public water systems around the world commonly add phosphates to the drinking water supply as a corrosion inhibitor to prevent leaching of lead and copper from pipes and fixtures. Phosphates are natural minerals required by the human body. In fact, phosphates are an essential mineral needed for human health which we get in the food and drinks we consume daily. The average phosphate intake per person per day should not drop below 1,500 – 2,000 mg P2O5 per day to avoid detrimental effects to the human body. The phosphates contained in Siliphos consist of a well balanced blend of food grade organic phosphates, authorized to be used for potable water treatment.